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Do you see cats?

Yes, and we love cats! Appointments are typically held at our clinic but housecalls are available depending on your location. We see cats for a variety of behavioral concerns including house soiling, aggression, fear, and anxiety.

Can you consult with me on the phone?

We cannot provide phone or telemedicine consultations for clients and patients we have not yet met in person. We are a veterinary practice which means that we must follow the legal requirements of the Veterinary Practice Act, which requires that a valid veterinary client-patient relationship is established in person before a diagnosis or treatment recommendations can be given. Once we have met with you and your pet in person, follow-up consultations and training appointments can be held via video conference with our veterinarian’s approval. This is a great option for clients that must travel hours to reach our clinic or when travel is extremely stressful for the dog or cat.

2 of my pets are fighting. Who do I book the assessment for?

We recommend booking an initial assessment for the pet that has the most behavioral concerns, but please be aware that in many cases of interdog or intercat aggression both pets have either behavioral or medical conditions that are contributing to the fights. Since we cannot address all of these issues effectively in the 60-75 minute time span of one consult, we recommend scheduling an appointment for one pet at a time. Most of our clients elect to bring the pet they suspect is causing the issue and later schedule a second assessment for their other pet if that seems appropriate following the initial assessment. 

Nothing I’ve tried has worked. Should I give up?

Don’t give up hope! Many of the pets that we evaluate have completed multiple training classes, one-on-one sessions with trainers, or may have shown insufficient responses to medications and treatments prescribed by their veterinarians. Our practice is dedicated to providing evidence-based and humane treatments for behavior problems that help to improve your bond with your pet. We can work with you to develop new options or refine previous techniques for improved success.  We can also discuss any barriers you may have faced in implementing previous recommendations.

What can I expect during the appointment?

For details about what to expect from each type of appointment we offer, please visit these pages:

Why do you require full payment to book an appointment?

We strive to provide a thorough and productive assessment for each pet, which means that we spend considerable time prior to your appointment reviewing your pet’s medical records and behavioral history. Additionally, paying in advance helps to prevent delays at the end of the appointment, minimizing stress for you and your pet.

We also endeavor to help as many clients and pets as we can, as efficiently as possible, which we can best achieve by collecting full payment at the time of booking. We understand that paying the full consultation fee in advance of your appointment represents a significant commitment on your part, and we appreciate your trust.

What is your payment and cancellation policy?

Payment is taken at the time of scheduling and consultation fees are non-refundable. If you cancel your appointment, you will forfeit the fee to Insight Animal Behavior Services, PC.

  • If you reschedule your appointment 72 hours in advance of your scheduled appointment, the fee will be carried over to the new appointment one time.

  • If you reschedule your appointment less than 72 hours in advance of your scheduled appointment, you will forfeit the appointment fee and must pay a new appointment fee before the appointment is rescheduled.

  • If you reschedule your appointment a second time, you will forfeit the appointment fee and must pay a new fee before the appointment is rescheduled.

What is a veterinary behaviorist?

Veterinary behaviorists are veterinarians who are knowledgeable in all aspects of animal behavior. They are required to stay current on the most recent scientific findings by conducting and evaluating research as well as by attending and presenting at professional continuing education meetings. Veterinary behaviorists are trained to address behavioral problems as well as any underlying medical conditions that may cause or contribute to them.

How does someone become a veterinary behaviorist?

A veterinary behaviorist is a veterinarian and has therefore completed a four-year veterinary degree (DVM or VMD). In addition, he or she has treated hundreds of complicated behavioral cases during the residency training program, which may take from three to eight years. A veterinary behaviorist has also published a peer-reviewed research project in this field, authored at least three case reports, and passed a two-day board certification examination. By the time a veterinarian is board-certified in behavior, they have dedicated anywhere from eight to 12 years to studying the medical and behavioral issues that can affect many species of animals, including dogs, cats, birds, and horses, to name a few.